USA Independent report validates need for one integrated software managment system for hire and rental companies1
HireEzy has long advocated that hire and rental companies can only achieve operational cost savings by having one integrated business management system that provides a single version of the truth.
An independent report from a USA consulting company has now valdiated that statement.
Extract From Constuction Hire: AN INDEPENDENT research report by Tech-Clarity has found that hire equipment owners and dealers need to have centralised, efficient software systems if they are to be competitive in the market.
HireEzy is the complete business management solution for hire and rental companies. Not only does it include digital marketing, web integration it also includes social media marketing tool integration. For more information email us email@example.com
Recently there has been some press regarding some broader trends in the Construction industry. Two of particular interest caught our attention.
USA Manufacturers Looking to Bring Manufacturing Back from China?
A report published in the Industry News Weekly cites research by Archstone Consulting that over 90% of USA manufacturing companies surveyed are considering bringing back manufacturing from China. The full report, found by clicking either Industry News Weekly or Archstone above is worth reading.
The study revealed that in the last three years, manufacturers have seen a significant increase in costs related to off-shoring manufacturing for export purposes rather than in country demand, which include:
Chinese manufacturing wages have risen by 44%.
Assuming this trend also applies to Australian, Canadian, New Zealand and United Kingdom manufacturing companies, then it would be reasonable to assume that all countries could benefit from a slight rise in construction activity. Construction activity would be driven by the need to build new factories, adjust or modify existing ones. This is turn will aid the construction hire and rental sectors.
Change in Construction Union Industry Sector Co-operation
Another article recently caught our attention, and it relates in part to the previous section. The USA Iron workers have created a new model called IMPACT. Amongst the many aspects of the model, is the apparent fundamental shift in attitude, that Unions and their members should be the best pushing the bar for increased ironworker performance, productivity, quality and safety.
This change is important not just in the context of the prospects of increased construction activity due to manufacturing returning but also the construction work pipeline arising from the construction sector stimuli packages in Australia, Canada, New Zealand, UK and USA. A more co-operative construction sector benefits everyone, companies, contractors and unions alike.
Any lift in the construction sector will benefit the construction hire and construction rental industry – our clients. News such as both of those cited above are welcomed and are hopefully indicators of a brighter future for all. HireEzy the construction rental and construction hire software of choice.
Many Rental and Hire companies perceive relationships as just being about customers. The fact is this is a very limited view.
Successful Hire and Rental companies also recognize the importance of other vital relationships such as critical suppliers.
So what is a critical supplier?
A critical supplier is one whose loss to your business or change in business arrangements would have a significant detrimental impact on your service delivery or profitability!
Critical Suppliers can be contractors, service providers, equipment providers or even finance providers.
Managing Critical Suppliers
If you have such critical suppliers, then the next question is how do you manage these relationships now? And more importantly how do you manage the Supplier Performance?
Like any great relationship communication is the key – but good communication it must be founded in facts (accurate information)
To effectively manage any business relationship and its related performance, you need information. What information do you need. Well imagine you were sitting opposite a major critical supplier trying to save the relationship or negotiate a new deal.
You would want to have at your finger tips:
Basic Contact Information: Including the names and roles, contact details for all relevant people within that supplier? That is you would want to know who you are dealing with in the company.
Previous Communication: You would want to be able to have reviewed all previous communication between your company and the supplier. Why, because you want to avoid the “you said” ” he said” discussions. Being able to show actual records of conversations/ meetings, email exchanges even SMS between your staff and theirs, puts you in control of the discussions.
Relationship Value: Finally you would want to have proof of all financial transactions between the company by period. Even down to which bookings, when and too whom the supplier services were used, including any feedback from customers. Demonstrating actual performance to any contractual performance agreements is essential in ensuring that the discussions remain objective and hence fruitful.
If you agree that this is the esential information you need, then the next question is – do you have ready access to such information now? Or do you need to go and find all contracts, ask staff for any emails or notes they have on converstaions with the supplier etc.
If your answers to the above questions gave you cause for concern, then consider installing HireEzy.
HireEzy comes with an inbuilt Supplier Relationship Management system, that:
- Captures all related bookings and financial transactions for that Supplier (Automatically);
- Automatically records all emails or SMS sent to the supplier from your staff;
- Allows notes from meetings, conversations etc to be entered and date time stamped;
- Enables all contracts and agreements to be store, Agreed discount terms;
- Even only allows you to capture all contact information, inc multiple contacts; and
- Even referrals made by Partners, then result in leads are captured.
HireEzy provides you with one place to capture, store, analyze and review all information you need to manage your supplier relationships.
So if you have critical supplier relationships and you dont have a rental software or hire software solution that assists you, then it may be time to consider HireEzy. The world’s most innovative rental and hire management solution.
To find out more or too book a demo, go to www.makinglifeezy.com.au
HireEzy is available in the USA, UK, Canada, Australia and New Zealand.
The impact of the Stimulus packages announced earlier this year should now begin to benefit the Hire and Rental industry.
Many projects announced in the Stimulus packages had lead times for tendering, design and planning stages, especially the larger projects.
The Hire and Rental industry is critical to the efficient delivery of these projects, as explained in previous post.
In essence the industry is critical because it can efficiently deliver equipment, resources and solutions to the companies delivering the projects with out the need for such delivery companies to use critical cash reserves to purchase equipment.
Stimulus Packages Size and Investment
During the earlier part of 2009, Governments in the USA, UK, Australia, New Zealand and Canada announced significant local stimulus packages. A major portion of this investment has been directed towards Infra-Structure projects designed to kick start the construction sector.
The numbers are staggering!!!
Specific details on the USA package
Whilst some major projects in each country will have lag times as the tendering, design and planning stages are processed. However many of the government initiatives have been directed towards accelerating numerous small projects.
These projects will be small, numerous and dispersed creating a demand on tools and equipment. Construction, Tool, Scaffolding and Temporary Fencing Rental and Hire companies may well be able to benefit from this demand. In order to meet the requirements of numerous competing projects, many construction companies may not be able to efficiently allocate and re-locate in-house tools and equipment.
Hence increasing demand for more construction hire equipment.
A second related issue is that in some countries, banks are forcing property developers to expedite projects or lose their line of credit. This has had a flow on effect to Town Planning departments, where many are under heavy workloads to meet expedite approvals.
Small Projects Flow On
Some Western Governments have handed our tax incentives or cash hand outs to stimulate demand. This could contribute to a growth in the home repair and maintenance market. Three factors may potentially contribute to the growth in this segment:
- Reduced equity in the home due to the fall in house prices will mitigate against many people borrowing against their house value to undertake major projects.
- Increased disposable cash from tax cuts and interest rate cuts may assist in home owners undertaking minor projects and repairs.
- The prospect of a greater focus on activities with friends and families, which includes home repair activities, again discussed in the previous post.
If you are considering improving your marketing to these segments Construction, Tool and Temporary Fencing then using HireEzy’s ( hire software, hire management software) inbuilt marketing tools will aid you substantially. For more information go to www.makinglifeezy.com.au
A survey of HireEzy clients and prospects revealed some interesting insights into the major sales lead sources for rental and hire companies.
Whilst there was a range of results, those that clearly lead in their rental or hire market segments all showed similar statistics.
The clearest result was that the leading hire and rental companies in Australia, UK and the USA now generate over 50% of all new sales inquiries from their web site. This can be a combination of direct web submitted inquiries or customers who have checked out their web site prior to calling.
Secondly that most now find Yellow Pages or Yellow Pages on Line a rapidly declining source of new business. One customer with a long established business, cited that his father use to spend $25 000 a year on Yellow Pages, they now spend less than $2000. The reason is that yellow pages is no longer the major source of new business for them, rather it is business from the web.
Compare yourself to the best performers from the survey!
Survey Results – Industry Leaders
What percentage of your new business sales inquiries come
from the Web?
What percentage of converted new business sales come from
inquiries that started from the Web?
If you are below these benchmarks, then here is what they were doing.
The websites of those that were successful in achieving more than 50% lead generation, demonstrated some common characteristics:
· Frequent changes to the content;
· Ability of customers to view their hire and rental catalogue;and
· Ability of customers to place orders.
Cost of website development to achieve this frequency of change and maintain catalogue updates was however cited as an issue.
Now this is where HireEzy comes in to its own, HireEzy enables you to make changes in your back end catalogue and have those posted straight to your web site. The Website provided by HireEzy also enables customers to create booking requests, these booking requests then appear as sales leads in your HireEzy system.
The attached brochure provides more information.
This solution is perfect for:
· Party Rental and Party Hire;
· Fencing Rental or Temporary Fencing Hire Companies
· Tool Rental and Tool Hire
· Equipment Rental and Equipment Hire
· AV rental and AV Hire
In fact most companies who hire or rent products or services!
No wonder HireEzy is the innovation leader in the global hire and rental market.
For more information go to www.makinglifeezy.com.au or download our brochure at the top of this post!
MAC & WINDOWS SOFTWARE